Gold Support – Full RDS Bundle

Gold Support -Full RDS Bundle is an additional support add-on for Servers such as Domain Controllers, File Servers, and Application Servers (except SQL). It also includes support for the Remote Desktop Host/Virtual Desktop

Gold support includes:

• Support for unavailable servers due to being powered off or unresponsive (does not include unresponsive due to virus)
• Login issues
• Basic Networking support
• Basic Windows Support (including crashes and updates)
• US only based Phone and Email support
• Basic Group Policies and security assistance
• Assistance with Third Party applications
• Virus remediation (Some limitations apply)
• Daily Backups with 30 day retention

NOTE: Listed Price is for default configuration only.  If you are adding additional servers to your bundle please reach out to our support team for a custom quote.