Silver Support – Full RDS Bundle

Silver Support – Basic RDS Bundle is an additional support add-on for Servers such as Domain Controllers, File Servers, and Application Servers (except SQL).  It also includes support for the Remote Desktop Server/Virtual Desktop

Silver support includes:

• Support for unavailable servers due to being powered off or unresponsive (does not include unresponsive due to virus)
• Login issues
• Basic Networking support
• Basic Windows Support (including crashes and updates)
• US only based Phone and Email support
• Basic Group Policies and security assistance

Silver Support does not include:

• Third Party Application support
• Virus remediation
• Backups (This is available as an add-on)

NOTE: Pricing is for the default configuration only.  If you are adding/removing servers to your configuration please contact us for a custom quote.