Silver Support – Non RDS
Silver Support – Non RDS is an additional support add-on for Servers such as Domain Controllers, File Servers, and Application Servers (except SQL).
Silver support includes:
- Support for unavailable servers due to being powered off or unresponsive (does not include unresponsive due to virus)
- Login issues
- Basic Networking support
- Basic Windows Support (including crashes and updates)
- US only based Phone and Email support
- Basic Group Policies and security assistance
Silver Support does not include:
- Third Party Application support
- Virus remediation
- Backups (This is available as an add-on)
NOTE: Support options are per server. You may purchase or omit additional support for as many or few servers as you would like.
$50.00 / month